Malaysia

Project Management Intern [Mystery Shopping]

Project Management Intern [Mystery Shopping]

Project Management position from a Mystery Shopping provider in Kuala Lumpur, Malaysia. The company provides a Mystery Shopping with their 3 regional offices. Our client company has experiences across several industries such as automotive, fashion, retail, finance and many more. This internship is to support their project manager in conducting Mystery Shopping.

Mystery Shopping or also known as Secret shopping or Research Shopping, is a method where analysts pose as customer to observe the product's or service quality. This process used by businesses to experience their own products/services from the customer's perspective.

Internship Description

Since 2001, our client provides "Mystery Shopping" service to their clients. They currently have 3 regional offices in New Zealand, Singapore and Malaysia. Their service coverage is from conducting Mystery Shopping to analyzing the observation and provide solutions to their clients.

Internship ID ID-350
Country Malaysia
Industry Services & Others
Position Category Project Management
Total Headcount 35 staff
Working Hours Office Hours
Internship Period 3 to 6 months
Required English Level Advanced level
Paid Internship? Yes!
Job Descriptions We (the hiring company) are the management of mystery shopping in Japan. We aim to achieve all the specified Key Performance Indicators (KPIs) and provide high-quality analytical data to customers within the specified time limit.

  • Recruiting of service inspector (a person who conducts a survey)
  • Able to conduct training for service inspectors in a professional manner
  • Confirm the progress of the project and the status of the service inspector on a daily basis so that mystery shopping event will take place by the prescribed deadline
  • Understand and improve existing Standard Operating Procedures (SOPs)
  • Propose valuable opinions based on operational data and survey results to client team manager
  • Always seeking and looking for improvements on fieldwork
  • Contact client's team manager about the progress and prospects of the project and find a powerful solution for problem-solving
Job requirements
  • Ability to speak and write in English at a business formal level
  • Able to multi-tasks between tasks
  • Able to do Long Term Internship
Office Environment
  • The environment would change rapidly due to our business, mystery shopping. Our Employees have a sense of responsibility within the company. Because we treat one another like family, there is no hierarchical relationship, and we can communicate and consult with employees and executives casually. There are also many young people which makes our company fun and hip!
  • We work in a professional environment and at the same time, it is a home environment
Questions about internships in Malaysia?

Please visit Internships in Malaysia to know more about eligibility and living environment.